Privacy Policy — Tradeleap

1. Introduction

Tradeleap ("we", "us", or "our") is operated by Sid Techno LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tradeleap application and services, including our Shopify app, merchant dashboard at tradeleap.io, and storefront widgets.

2. Information We Collect

We collect the following types of information:

Merchant Information

Store domain, name, and email address
Shopify API access tokens (encrypted)
Staff member names and email addresses
Billing and plan information

Customer Information

Customer names, email addresses, and company information
Wholesale tier assignments and pricing information
Order history and transaction data
Product reviews, ratings, and Q&A submissions
Loyalty points balances and redemption history
Referral activity and codes
Custom form submissions

Usage Information

Affiliate click tracking (IP address, user agent, referrer URL)
Discount code usage
Webhook logs for debugging

3. How We Use Your Information

We use the collected information to:

Provide wholesale/B2B pricing and tier management
Process and display product reviews and Q&A
Manage loyalty points, rewards, and VIP tiers
Track referrals and affiliate commissions
Send review request and notification emails
Generate analytics and reports for merchants
Manage inventory and discount codes
Provide customer support

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:

With Shopify, as required by their platform APIs and policies
With service providers who assist in operating our services (hosting, email delivery)
When required by law, regulation, or legal process
To protect our rights, safety, or property

5. Data Retention

We retain your data for as long as your Tradeleap account is active or as needed to provide services. When a merchant uninstalls our Shopify app, we retain data for 48 hours to process any pending operations, after which all shop data is permanently deleted from our systems in compliance with Shopify's requirements.

6. Your Rights (GDPR & CCPA)

You have the right to:

Access: Request a copy of all personal data we store about you
Rectification: Request correction of inaccurate personal data
Erasure: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a structured, machine-readable format
Restriction: Request that we limit processing of your data
Objection: Object to processing of your personal data

To exercise any of these rights, contact us at the email address below. We will respond to all requests within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption of sensitive data at rest and in transit (TLS/SSL), access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure.

8. Cookies

Our storefront widgets may use cookies for affiliate tracking (storing referral codes) and session management. These cookies are essential for service functionality and expire after the configured duration (default 30 days for affiliate cookies).

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify merchants of material changes through the Tradeleap dashboard or by email. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Sid Techno LLC
Email: privacy@tradeleap.io
Website: https://tradeleap.io